Affected by the volcanic eruption of Mount Agung, Bali’s I Gusti Ngurah Rai International Airport closed at 7: 00 am on November 27. Until November 29, over 10 thousand Chinese tourists were stranded on the Indonesian holiday island. CAAC immediately launched an emergency-response mechanism, requiring China Eastern, China Southern and Xiamen Airlines which operated routes between China and Bali to properly arrange help for stranded travelers.

The airport reopened from 14:28, November 29 to 7:00 am on November 30. CAAC sent two flights from China Southern Airlines and four flights from China Eastern Airlines to bring Chinese travelers back home on the night of November 29. The first flight took off at 18:32 on 29, November. By 9:30 am on November 30, seven flights from domestic airlines were sent to Bali and brought 1 658 travelers home. Another thousand travelers are scheduled to be carried home by domestic airlines later on November 30, according to CAAC.

CAAC also coordinated with a number of international airlines which operate routes between Bali and China to bring Chinese travelers home via stopover points. By 9:30 am on November 30, 16 flights of international airlines carrying 2 893 Chinese tourists returned home. On November 30, another 2 703 travelers were scheduled to be brought home by international airlines.

CAAC is maintaining communication with local departments, following the volcanic activities, and aiming to bring all stranded Chinese travelers home as soon as possible via the airport in Bali and other nearby airports.