In response to the extension of the Spring Festival holiday of 2020 by the State Council and continue to do a good job in joint prevention and control of Novel Coronavirus Pneumonia (NCP), CAAC required that if passengers who purchased air tickets before 0:00 of January 28, 2020, and whose boarding dates were after this time limit, applied for ticket refund before their flights take off, airlines and their ticket sales agents shall offer free ticket refund to passengers within the validity period of the tickets, and shall not charge any fees. This requirement came into force since 00: 00 on January 28, 2020.

It should be noted that airlines cut some flights due to the impact of the epidemic. In order to effectively utilize the capacity during the Spring Festival travel rush, passengers are advised to apply for ticket refund before the flight takes off so as to maximize use of seats and ensure that passengers with a practical demand can travel by air.