Recently, CAAC issued the “Special Plan for Passenger Services of Air Transport during the 14th Five-Year Plan Period” (the plan), which aims to implement the basic requirement of “whole-hearted services”. The plan identified relevant work objectives and priorities. And it is the first special plan of its kind in the field of civil aviation services.

According to the plan, the overall goals for civil aviation services are as follows: by the end of the 14th Five-Year Plan Period, the operating efficiency will be improved continuously with flight regularity rate at above 80%; the quality of civil aviation service supply will be comprehensively enhanced, significant achievements will be made in intelligent civil aviation, the service governance system and capacity will be further strengthened, new brands will continue to emerge, and people’s sense of satisfaction, fulfilment and security towards civil aviation services will be further elevated. The plan has a total of 11 specific indicators in the areas of flight regularity, intelligent transportation, and service quality, which include 100% paperless service and 90% availability of whole-process luggage tracking at 10-million-level airports and above.