關於做好新型冠狀病毒感染的肺炎疫情防控工作的通知

各相關外國航空公司：

　　為全力做好新型冠狀病毒感染的肺炎疫情防控工作，根據防控工作總體部署，請你公司密切關注疫情發展情況及中方各有關部門關於疫情防控工作的建議措施，加強研判並在必要時對你公司經營的抵離武漢的航班計劃進行削減，同時做好旅客安置和消費者權益保護工作。你公司因疫情防控工作調減的航班將不計入執行率、正常率、投訴率等各類考核。請港澳臺地區航空公司參照辦理。

中國民用航空局

2020年1月23日

(Translation for Reference)

Notice on the Prevention and Control of Pneumonia Caused by the Novel Coronavirus

January 23, 2020

To relevant foreign airlines it may concern:

For the purpose of curbing the spread of the pneumonia caused by the novel coronavirus and in accordance with the overall deployment of the disease prevention and control, please pay close attention to the development of the coronavirus as well as the recommended prevention and control measures given by relevant Chinese authorities, follow closely the situation and cut down the scheduled flights to and from Wuhan operated by your airlines when necessary. At the same time, passenger settlement and consumer rights protection should also be guaranteed. Flights cut-down out of the considerations to curb the spread of the coronavirus will not be counted against various marking mechanisms, such as flight execution rate, regularity rate, and consumer complaint rate. This notice shall also apply to Hong Kong, Macao and Taiwan airlines.

Civil Aviation Administration of China